To make a one-time manual backup:
  1. On the database server, open the Blackbaud Management Console.
    Note: The SQL Server database engine can be left running while the database is being backed up through the Blackbaud Management Console.
  2. Under the database name to be backed up, highlight Backup.
  3. Click Perform Backup.

    Cylinder with blue arrow pointing toward computer

  4. In the Backup path field, enter a location for the backup or click the browse button to locate the directory.
    Notes:
    • Ensure that there are no punctuation marks or symbols in the database backup path. For example, change C:\Raiser's Edge to C:\Raisers Edge. You must save the backup on a local drive, not a network drive.
    • Ensure this path is entered each time, as the system does not automatically retain this information.
  5. Mark the Compress files after backup checkbox to zip the files.
  6. Click Backup.  A waiting screen appears while the database files are backed up and compressed into a single ZIP file.  Once complete, the Backup History window will show "Succeeded" as the result.

To create a backup schedule:

  1. On the database server, open the Blackbaud Management Console.
  2. In the navigation bar, select the Backup option under the database to schedule.
  3. Click Schedule Backup.

    Clock behind cylinder

  4. Click Next.
  5. Mark the Enabled checkbox and select a Frequency. Click Next.
  6. Enter the path for the backup files to be created in. Click Next.
    Note: Ensure that there are no punctuation marks or symbols in the database backup path. For example, change C:\Raiser's Edge to C:\Raisers Edge. You must save the backup on a local drive, not a network drive.
  7. Mark the appropriate Optional Settings (Compress files after backup, Remove files older than [#] days, and if applicable, Net Send notification when backup is finished). Click Next.
  8. Click Finish.
  9. A backup copy of the database is created in the destination directory specified in step 6. Make sure to maintain enough free disk space in this location for future backups.

Additional Information:

If you're using a third-party backup system, be sure to include the correct database files:

Using Enterprise Manager or SQL Server Management Studio:

Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.