How to troubleshoot finance charges that will not calculate

This knowledgebase solution describes steps to take when finance and late charges are not calculating for certain clients, invoices or charges.

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Ensure each of the following records are marked to be included in Finance Charge calculations:

  • The Products and Billing Items
    1. In Records, click Products and Billing Items
       
    2. Open a Product or Billing item record
       
    3. On the Product/Item tab, mark the Product/Item is subject to finance/late charges checkbox
       
    4. If marked, unmark the checkbox and remark it.
       
    5. Save and close the record
       
    6. Repeat for all products and billing items to be included in the finance charge generation

    * This is retroactive
     
  • The Client record
    1. Open each client record
       
    2. Select the Client 2 tab and mark the Assess finance charges on balances due from this client checkbox
       
    3. Repeat for each client to be included in the finance charge generation



     
  • Charges
    1. Select the client's Activity tab
       
    2. Open each charge or invoice to be included in the finance charge generation
       
    3. On the Transaction tab of each charge, mark the Include transaction in finance charge calculations checkbox
       
    4. On the Invoice tab of each invoice, mark the Subject to finance and late charges checkbox
       
    5. In each Invoice, select the Line Items tab
       
    6. Open each line item
       
    7. On the Line Item tab, mark the Include transaction in finance charge calculations checkbox
       
    8. Save and close the record


      Note: Marking this checkbox does not affect already generated charges
       


Note: Finance charges will only be calculated for those charges for which the client is responsible. If another client is made responsible for their charges, that client will receive the finance/late charge, if applicable.

Environment

 7.84.52, patch 3

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