Note: The steps below assume AddressAccelerator has been purchased and Raiser's Edge is not accessed through Blackbaud Hosting Services. 

Try each of the following steps in order until the issue is resolved:

  1. In The Raiser's Edge, select Tools, User Options, File Locations. The path for AddressAccelerator Datafiles should be directed to the location of the files on the network.
  2. Verify everything in BB506504 matches your AddressAccelerator files and registry keys (US and Canada files only).
    • If the registry key is incorrect edit the key to the appropriate value.
      Note : Incorrect changes to registry settings can cause serious system problems that may be irreversible without reinstallation of the operating system. You must back up your registry before making any registry changes. We are not responsible for damage resulting from incorrect use of the Registry Editor.
    •  If the file sizes or dates are incorrect, delete the six .cas files and run the AddressAccelerator update again.
  3. Ensure the folder that has the AddressAccelerator files is not password protected.
    1. Go to the location of the AddressAccelerator datafiles.
    2. Open the folder and enter the password required (if prompted).
    3. Validate an address.
      Note: The error will appear on every workstation restart unless the password protection is removed. 
  4. Update/Repair AddressAccelerator on the problem workstation by double-clicking on Update.exe from the AddressAccelerator folder where it is installed
    • If you are running the Update on a Windows 7 workstation, right-click on the Update and choose Run as Administrator, rather than double-clicking on the file.
    • If the Update.exe was run on a shared network drive, rather than being copied onto the workstation, copy the Update.exe file to the workstation and run it.
    • This file is named CAUpdate.exe for Canadian AddressAccelerator and UKUpdate.exe for UK AddressAccelerator.   
  5. Give the user full permissions to the directory in which the data files reside as well as to the MRTKKEY.ini and MRTK[COUNTRY].ini files created in the \WINNT or \Windows directory.
    Note: If USA, the MRTK file will be MRTK.ini.
  6. If receiving the error on a Windows Server 2008 R2 Terminal Server, verify that the user's Terminal Services profile paths have been correctly configured in Active Directory per the following Microsoft documentation.  This process is outside of Blackbaud's scope of support.
  7. Refer to How to troubleshoot problems with validating addresses.
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.