Try each of the following steps in order until the issue is resolved:
 
  1. Select Reports, Pledge and Recurring Gift Reports, Cash Flow Report, and open the saved report parameters (or create a new report)
     
  2. On the Report Periods tab, ensure that the report periods do not overlap to prevent double counting
     
  3. If pledges and payments are applied to different funds, include all funds on the Filters tab
     
  4. On the Gift Types tab, unmark the Calculate total based on selected date range, campaign, fund, and appeal option or include all campaigns, funds, or appeals instead of selected ones
     
  5. If the pledge was adjusted, open the adjustment on the pledge's gift record and view the Installment Schedule tab to verify that there is not a Remaining amount to be distributed.
     
  6. Preview the report