Try each of the following steps in order until the issue is resolved.

  1. Verify the correct bank is selected
  2. Verify the payment is listed in the bank register and is not marked as Voided
  3. Verify the payment has not been reconciled.

    Note: Reconciled checks cannot be voided.
  4. Re-open the soft closed period
  5. If the fiscal period is hard closed, change the void date to an open fiscal period.
  6. Mark the vendor as active