Try each of the following steps in order until the issue is resolved.
- Verify the correct bank is selected
- Verify the payment is listed in the bank register and is not marked as Voided
- Verify the payment has not been reconciled.
Note: Reconciled checks cannot be voided.
- Re-open the soft closed period
- If the fiscal period is hard closed, change the void date to an open fiscal period.
- Mark the vendor as active