1. Disconnect all users from the Blackbaud Management Console on the server
  2. Close out of the Blackbaud Management Console on the server

Note: If the supervisor is listed to logout but is the only user logged into the system, close the Blackbaud Management Console on the server before deleting or creating multiple accounts.

For ASA database versions, stop and restart the database engine to unlock any usernames that did not exit the software properly.