User may receive the error, "The database cannot be converted at this time because other users are connected," when updating the Blackbaud Management Console, installing a patch, or logging in for the first time after updating or installing the program. This error can be caused by users being logged into the program at the time that these actions are taken.
Try each of the following steps in order until the issue is resolved:
Disconnect users from SQL Server through the Blackbaud Management Console.
Close the Blackbaud Management Console.
If Blackbaud hosts your database: Click Chat with Support and reference this article.