Follow each of the steps below until the issue is resolved: 
1. Ensure only one version of Microsoft Word is installed on the workstation and is compatible with your version of The Raiser's Edge: 2. If using Export, click Tools > Export Options and select Blackbaud Simple Word Merge or Blackbaud Conditional Mail Merge for the Export format field.

3.) If only a single version of Word is installed and is compatible, run a manual update/repair on the workstation. If there are multiple versions of Word installed, uninstall and re-install to ensure only the desired version is installed.

4.) Perform a repair of Microsoft Office.

5.) Ensure that you are logged into the appropriate program.