1. Ensure only one version of Microsoft Word is installed on the workstation and is compatible with your version of The Raiser's Edge:
- Office 2007
- Office 2010 (32-bit)
- Office 2013 (32-bit)
- For information regarding Office 365 compatibility, please refer to the following: Is The Raiser's Edge supported with Office 365?
3.) If only a single version of Word is installed and is compatible, run a manual update/repair on the workstation. If there are multiple versions of Word installed, uninstall and re-install to ensure only the desired version is installed.
4.) Perform a repair of Microsoft Office.
5.) Ensure that you are logged into the appropriate program.