If you are receiving this error message on a Windows 10 operating system, please see Error: The wizard was interrupted before The Raiser's Edge could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. - when installing or updating on a Windows 10 workstation.

We do not recommend or support installing or running its products on domain controllers. Refer to our system requirements for more information.

Try each of the following steps in order until the issue is resolved:

  1. Verify that the user installing the software is a local administrator on the workstation.
  2. Verify the Server service is started.
    • Starting the Server Service:
      1. Click Start, Settings, Control Panel, Administrative Tools, Services
      2. Right-click on Server and select Start
    • If the Server service has been removed, reinstall 'File and Printer Sharing for Microsoft Networks' to reinstall it:
      1. Right-click on My Network Places and select Properties
      2. Right-click on Local Area Connection and select Properties
      3. Click Install
      4. Select Service and click Add
      5. Select Microsoft as the Manufacturer and File and Printer Sharing for Microsoft Networks as the Network Service and click OK
    • If it is not present, install the server service
  3. Manually update VBA6.MSI and test the installation again
  4. If the installation fails, download and install MDAC 2.8
  5. Reboot the workstation and test the installation again.

Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.