Error: This transaction cannot be accepted - when making a donation on a NetCommunity Donation Form

Sometimes when users attempt to donate on a NetCommunity donation form the following error may appear: 

"The following error(s) must be corrected before continuing: 
  • This transaction cannot be accepted"
Ensure the credentials to your merchant account are up to date.

This issue has been also observed when a donation form has been copied from another donation form. As such, the issue may be rooted to cached payment settings that are copied from a donation form that cause this error to appear. To resolve this error, create a brand new donation form instead of creating a copy.


 Blackbaud NetCommunity

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