Error: Registration error: Record operation could not be performed. Object reference not set to an instance of an object - when registering WealthPoint in CRM

A user is trying to set up WealthPoint in CRM.
When registering WealthPoint from the Wealth and Ratings page, they receive the error: Registration error: Record operation could not be performed. Object reference not set to an instance of an object.

Article Number: 80912

Products:

Blackbaud_CRM
ResearchPoint
WealthPoint

Contact support and provide the solution ID.

Steps to Duplicate

Log into CRM
Click Prospects
Under Configuration, click Wealth and Ratings Data
On the left hand side under Tasks, click Register with WealthPoint

Error appears here

Environment

Affected Product Blackbaud CRM

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!