Error: Registration error: Record operation could not be performed. Object reference not set to an instance of an object - when registering WealthPoint in CRM

A user is trying to set up WealthPoint in CRM. 
When registering WealthPoint from the Wealth and Ratings page, they receive the error: Registration error: Record operation could not be performed. Object reference not set to an instance of an object.
 
Contact support and provide the solution ID. 

Steps to Duplicate

  1. Log into CRM
  2. Click Prospects
  3. Under Configuration, click Wealth and Ratings Data
  4. On the left hand side under Tasks, click Register with WealthPoint
Error appears here

Environment

 Blackbaud CRM

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.