No Giving Score is returned. 'Awaiting Update Results' is displayed for longer than a week

Giving Score results are not being returned for some users. In the Data Health Center, under the 'Update Data 'column next to Giving Score, a status of Awaiting Update Results is displayed for more than a week. No results are returned.
In March 2019 Blackbaud announced the retirement of this tool. For more information on this tool and the retirement check out this Knowledgebase.

If you are retrieving data before the end of March 2019 please review the following to resolve this error:
If you are locally installed, be sure you are on version 7.95 patch 2 of the Raiser's Edge or higher.

In order to receive results for the Giving Score, your FTP Credentials in the Data Health Center must match the ones found on > My Blackbaud > FTP Instructions. 

After confirming the information above, please chat with support and be prepared to provide the following:
  • When was the Giving Score data submitted? (date and time)
  • When (if ever) was the Giving Score last successfully processed? 
  • What is the FTP user name entered in the Data Health Center? (Password is NOT needed)
Data Health Center example

Steps to Duplicate

1. Log into the Raiser's Edge
2. Select Data Health Center
3. Next to Giving Score, select Submit New Data
4. In the Update Data column, Awaiting Results is displayed for more than a week
5. No results are returned


 Raiser's Edge

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.