If you are retrieving data before the end of March 2019 please review the following to resolve this error:
If you are locally installed, be sure you are on version 7.95 patch 2 of the Raiser's Edge or higher.
In order to receive results for the Giving Score, your FTP Credentials in the Data Health Center must match the ones found on Blackbaud.com > My Blackbaud > FTP Instructions.
After confirming the information above, please chat with support and be prepared to provide the following:
- When was the Giving Score data submitted? (date and time)
- When (if ever) was the Giving Score last successfully processed?
- What is the FTP user name entered in the Data Health Center? (Password is NOT needed)