Social Media Finder returns incorrect information - when using WealthPoint screening

A user does a WealthPoint screening in CRM
Upon review, the data for Social Media finder may return the wrong email, gender, and full name
We are currently evaluating this issue and will update this article when we have more information. 
Contact support and provide the solution ID.  

Steps to Duplicate

  1. Log into CRM
  2. Click Prospects 
  3. Add constituent to be screened
  4. Do WealthPoint screening
  5. Review Social media data and see error


 Blackbaud CRM

Was this article helpful?