Duplicate Student and Individual Record exists, but one of the Record cannot be found when creating a merge parameter

A Student Record was created for a previously created Individual Record, but when searching to merge the two records, the Student Record cannot be loaded as the Primary record. 
We are currently evaluating this issue and will update this article when we have more information. 

Steps to Duplicate

  • Record exists as a Student/Applicant Record
  • Same Record exists as an Individual record
  • In Configuration>Merge Records, when creating a Merge Record Parameter and loading the Primary record, only one of the above records shows.


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