When using the state from a former address in the Constituent search, no results are returned

If an individual constituent has an address that is in a different state from the household address, a Constituent search for the individual (populating the state field with the household record state) yields no results.
We're currently evaluating this issue for a fix in a future patch or service pack.

Steps to Duplicate

Prerequisite:  Any constituent with a household
 
  1. Go to the household from the prerequisite
  2. Go to the Contact tab
  3. If there is no address, add one
  4. Go to one of the household members
  5. Select the Contact tab
  6. If there is no address, add one, if there is, edit it
  7. Add or Edit the address to be a different address (make sure the state is different) from the household address
  8. Go to the Constituents functional area
  9. Select Constituent search
  10. Enter the last and first name of the individual constituent in their respective fields
  11. In the State field enter the state of the Household
  12. Search
  13. Observe no results returned
  14. Remove the state from the state field and leave it blank
  15. Search
  16. Observe that it returns results for both the household and individual
  17. Add the state of the individual
  18. Search
  19. Observe that it returns results for both the household and individual

Environment

 Blackbaud CRM
 3.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.