We have had reports from affiliates that some autoresponders are being delivered with the From Name and From Address being from a different center. Why are the autoresponders not using the settings in the center-level defaults?
When a new application is created in a center, such as a new Donation Form or Survey, the Customized Version of the autoresponders will automatically populate the From Name and From Address as specified in the Center-Level Options. These settings are not retroactive, meaning any changes to the Center-Level Options will not push out to the customized versions of the autoresponders in any existing applications. The custom versions of the autoresponders in existing applications will maintain the state that they were in when they were created until they are changed manually. As a side note, if the Center-Level Options were configured to use the site default data at the time an application was created, then the customized autoresponders will automatically populate with the site default data as they appear in the Autoresponder Center.
If an autoresponder is configured to use the Site Default Version instead of the Customized Version, then it will use the From Name and From Address as specified in the Center-Level Options, but everything else will appear as it does in the Autoresponder Center, such as the body content and Stationery, etc.