Wrong address shows when processing a payment

In Netclassroom, when submitting a payment the wrong address may appear after submitting the amount to pay. 
We are currently evaluating this issue and will update this article when we have more information. 

Steps to Duplicate

1. Open [Record] and go to Addresses tab 
2. Note the Primary address 
3. Create a statement filtering on this [record] as the statement recipient. Make sure the address filters are set to include only Primary addresses. 
4. Preview the statement and notice the primary address is listed. 
5. Save and close the statement parameter and right-click to select Publish to the Web. 
6. Sign into Netclassroom as [Record]. 
7. Select Billing>Statement to note the address is correct on statement. 
8. Select Billing>Bill Payment and make a payment.
9. Note that the address that populates is not from the Primary address. 

Environment

 Student Billing
 7.87

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.