When opening a saved email in Online Express, users will receive an error message:
An error has occurred in the script on this page. Line: 16 Char: 701 Error: Unable to get property 'toLowerCase' of undefined or null regerence Code: 0
Downloadand install the latest version and patch if applicable.
Also, ensure that no two users are trying to edit saved emails at the same time. It's possible this error is a result of two users editing the email at the same time. Only one user at a time should edit a saved email in Online Express.
Steps to Duplicate
1. Log into the Raiser's Edge and select Online Express 2. Select Email Marketing at the top 3. Click on a saved email to open it 4. Error occurs