Error : An error has occurred in the script on this page when opening a saved email

When opening a saved email in Online Express, users will receive an error message:

An error has occurred in the script on this page.
Line: 16
Char: 701
Error: Unable to get property 'toLowerCase' of undefined or null regerence
Code: 0


 
Download and install the latest version and patch if applicable.

Also, ensure that no two users are trying to edit saved emails at the same time. It's possible this error is a result of two users editing the email at the same time. Only one user at a time should edit a saved email in Online Express.

Steps to Duplicate

1. Log into the Raiser's Edge and select Online Express
2. Select Email Marketing at the top
3. Click on a saved email to open it
4. Error occurs

Environment

 Chrome;Internet Explorer
 Blackbaud Online Express
 51.0.1.0

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