Error : An error has occurred in the script on this page when opening a saved email

When opening a saved email in Online Express, users will receive an error message:

An error has occurred in the script on this page.
Line: 16
Char: 701
Error: Unable to get property 'toLowerCase' of undefined or null regerence
Code: 0


 
Download and install the latest version and patch if applicable.

Also, ensure that no two users are trying to edit saved emails at the same time. It's possible this error is a result of two users editing the email at the same time. Only one user at a time should edit a saved email in Online Express.

Steps to Duplicate

1. Log into the Raiser's Edge and select Online Express
2. Select Email Marketing at the top
3. Click on a saved email to open it
4. Error occurs

Environment

 Chrome;Internet Explorer
 Blackbaud Online Express
 51.0.1.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.