Server Status appears as Unknown after attaching database with port specified.

After attaching a database to the Blackbaud Management Console, if the database was attached by specifying both instance name and the specific port that instance is using, the status for that server will be listed as unknown in the Blackbaud Management Console.  This will prevent the Blackbaud Management Console from viewing if the service is started and also prevent the Blackbaud Management Console from being able to start or stop the service.

Article Number: 83608

Products:

  • Raiser_s_Edge_RE

We have found that this issue occurs when specifying the instance name and port number the status will be listed as unknown. To resolve users can detach the database and reattach without specifying the instance name and port number.

We have evaluated this as an issue with the Blackbaud Management Console and we have determined it will not be addressed in the program in its current state.  In this case, we believe the risks and challenges outweigh the potential benefit of resolving this issue. We strive to select the most impactful changes and issues to address with each release to accelerate the rate at which we deliver new features while sustaining the highest level of quality for our customers.

Steps to Duplicate

1.  Open Blackbaud Management Console.
2.  Start Attach Database Wizard.
3.  When selecting SQL instance, specify the servername and port of the SQL instance using the standard servername,portnumber nomenclature.
4.  Continue attach database wizard as normal.
5.  After database is attached, click on the SQL instance under Servers in the left-hand pane. Status will be unknown.

Environment

 Raiser's Edge
 7.93

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