Number of unresolved responses on an appeal is incorrect

When viewing the response information, the number of Unresolved responses may be incorrect, however the total number of respondents and total amount of revenue is correct.

Article Number: 83609

Products:

Blackbaud_Altru

Unresolved Responses are from constituents who were not part of the mailing and gave a donation toward the appeal, but the donation cannot be associated with a specific mailing. The donors were not included in the mailing, but gave a donation toward the appeal regardless. To update these numbers, we can follow the steps below to refresh the appeal mailing:

Navigate to Marketing and Communications and click on Appeal Mailings
Click on your mailing
Underneath Response Information tab, click on purple gear icon Refresh mailing
Once complete, you will see the Response information updates
Complete these steps for each mailing in your appeal, then re-run the Appeal Mailing Performance report

Environment

Affected Product Altru Arts & Cultural

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!