Prompted to update or install a patch at every login when running the Raiser's Edge on a User Account Control (UAC) enabled operating system

When launching the Raiser's Edge on a workstation after a patch has been applied on your server, you may be continuously prompted to install the patch even though the patch has already been installed successfully.
Patch is already applied, would you like to apply it again?

User Account Control (UAC) is a feature on the following Windows operating systems:   Windows 7, Windows 8, Windows 10, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012 and Windows Server 2012 R2
Using the Raiser's Edge 7.95 or higher:
  1. Download and install the latest patch which contains all fixes from previous patches.
  2. If the issue is still occurring on a computer after installing the latest patch, download the DeleteVirtualStore.exe utility to the local hard drive of the computer having the issue.  Double-click DeleteVirtualStore.exe, and when prompted, unzip the file.  Double-click on the DeleteVirtualStore.bat file while logged onto the computer with the Windows user experiencing the issue to clear out any problematic files located in the virtual store.

Using the Raiser's Edge 7.94 or lower:
Download and install the latest version and then install the latest patch.  If you are not ready or able to upgrade to the latest version at this time, then complete the following three (3) steps in order to resolve this issue:
  1. Launch the Raiser's Edge right-clicking on The Raiser's Edge shortcut/icon and selecting the option to "Run as administrator".  If prompted for the Administrator password, enter a Windows user name and password with administrator rights.  When prompted, install the patch.

  2. While logged in as the affected Windows user, rename or delete all instances of the BBUpdate.ini file located in your Raiser's Edge Virtual Store:
  • C:\Users\[USERNAME]\AppData\Local\VirtualStore\Program Files (x86)\Blackbaud\The Raisers Edge\ (64-bit operating systems).
  • C:\Users\[USERNAME]\AppData\Local\VirtualStore\Program Files\Blackbaud\The Raisers Edge\ (32-bit operating systems).
Note: AppData is a hidden folder and can be accessed by typing the path into the address bar of your file browser then pressing the Enter key.  (i.e: C:\Users\[USERNAME]\AppData, then Enter.) or can be accessed by modifying the option to show hidden files, folders or drives in folder and search options.
  1. Launch and log into the Raiser's Edge.

For information on User Account Control, and what it is, please see What is User Account Control (UAC)?


 Windows 7 (32-bit);Windows 7 (64-bit);Windows 8 (32-bit);Windows 8 (64-bit);Windows 8.1 (32-bit);Windows 8.1 (64-bit);Windows 10 (64-bit)
 User Account Control (UAC) enabled
 Raiser's Edge

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.