Extra zeroes are adding when processing credit cards

Credit card amounts are coming into BBPS from CRM with serveral extra zeroes. For example, in CRM the amount will show as $150.00 in the batch, but in BBPS it shows as $1,500,000.00, as such credit cards are declined. The error that shows in BBPS is Gateway Decline.
Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Steps to Duplicate

Steps to Duplicate:

1. Go to Revenue\EFT\Credit Card Processing-Select the Credit card process to open, then start process
2. The process will finish and a batch is created
3. Go to Revenue\Batch entry and open the batch
4. See that the credit card amounts in CRM appear normal, but see in the Rejection Message column that they have failed for several reasons.
  • Error: General System Failure
  • General Decline of the card. No other information provided by the issuing bank.
  • One or more fields in the request contains invalid data c:grandTotalAmount
5. In BBPS, the amounts show several extra zeroes which is most likely causing the issue.


 Blackbaud CRM
 3.0.516, service pack 7

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