Selecting Tab key on keyboard unshares contact information

Shared contact information is updated to Not Shared icon when clicking Tab key on the keyboard to move between fields in the contact information grid of a record. This only occurs if Education Edge is not integrated with Raiser's Edge.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
 

Steps to Duplicate

1. On the Bio 1 tab of the record, click in the Contact Type cell of the contact information grid
2. Click Tab on your computer's keyboard
3. See that the Shared option changes from Shared to Not Shared

Environment

 Education Edge
 7.87
 7.87
 7.87.164, patch 9
 7.87.164, patch 5

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.