Shared contact information is updated to Not Shared icon when clicking Tab key on the keyboard to move between fields in the contact information grid of a record. This only occurs if Education Edge is not integrated with Raiser's Edge.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
Steps to Duplicate
1. On the Bio 1 tab of the record, click in the Contact Type cell of the contact information grid 2. Click Tab on your computer's keyboard 3. See that the Shared option changes from Shared to Not Shared