Unable to upload images or manage role based targeting and security

When trying to upload images to the image library the following error is returned: "Either the image exceeds the size limit, or your website certificate is invalid"  Also, when editing a Re-Enrollment/Online Admission/Common the error "Failed to load roles and users." is returned.

If both of these errors are occurring within your non Blackbaud hosted Blackbaud NetCommunity environment, it is typically related to a security change that Microsoft made to IIS 6 under Windows Server 2003 R2.  At this time, the permenant resolution to this issue is to upgrade your web server's operating system to Windows Server 2008 or higher.

Until your IT department can upgrade your server's OS, an alternative way to access your images is to use the internal IP address of your Blackbaud NetCommunity environment to login and complete image manipulating and form changes.

For instance, if the IP address of your Blackbaud NetCommunity web server is you would login at the following URL:

Please note that the above IP address is only an example.  To find out what the IP address is of your environment's BBNC server, consult your organization's IT contact or department.

Please be advised that Microsoft will cease extended support for all iterations of Windows Server 2003 on July 14, 2015  
For more information, please see https://support.microsoft.com/en-us/lifecycle/search/default.aspx?alpha=Windows%20Server%202003%20R2


 Chrome;Firefox;Internet Explorer;Opera;Safari
 Windows Server 2003 R2 (32-bit);Windows Server 2003 R2 (64-bit)
 This problem only happens to on-premise installations of Blackbaud NetCommunity where the application server is using Windows Server 2003 or Windows Server 2003 R2. Environments hosted by Blackbaud or environments running Windows Server 2008 or greater are unaffected by this problem.
 Blackbaud NetCommunity

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