Error: Cannot add account. Your email account cannot be used to add an account - when using the Citrix Receiver

You may receive this message after you have you entered your work email address into the Citrix Receiver application
An email address or server address is not required to use Citrix Receiver with Blackbaud Hosting Services.  

To close Citrix Receiver and log into Blackbaud Hosting Services:
  1. Click OK to confirm the error message, then click Cancel to close the Citrix Receiver application. 
  2. Log into the Blackbaud Hosting Services web page (includes video demo)

Steps to Duplicate

  1. Install Citrix Receiver on your computer
  2. Once the installation is complete, you click Next to set up Citrix Receiver
  3. You enter your work email address and click Next

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