If you encounter this issue in the latest version and patch of Raiser's Edge please contact support and reference this article.
Change the orientation of the iPad from Landscape to Portrait
Uninstall the HD version of the Mobile App and install the regular version of the Mobile App.*
*Note: iPad users will not see the option for the regular version of the Mobile App if they are filtering on "iPad only." We will need to filter on "iPhone only" to see the non-HD version.