To resolve, you can either
- Confirm the folder path (in any FTP utility) and rerun the output to that folder
- Create the missing folder and rerun the output. If you are unable to create the folder, contact Team Approach Support.
Note: the Output path should contain only lower-case characters. The filename can be entered with upper-case characters, but as noted below, it will be converted to lower-case.
This output filename will cause an error, because the folder contains upper-case characters:
Here is an example of the error in a Queue log:
If the Output filename is entered as:
The resulting file will be:
where the folder will be accepted as is, but the output filename (as listed in Query and Output Schedule, in the File Output Options) will have all upper-case characters converted to lowercase.