We can find the failed payment for giving forms through School Website > Content > Giving 
  1. Mark the show failed check box
  2. Click View 
  3. Click on the name of the user whose payment failed
  4. Here it shows the payment failed, and will display a code.
Note: This error code comes from the Payment Gateway, so you need to contact them to determine the reason the transaction failed.

For Event Registrations, we can find the failed payment through School Website > Events > Registration forms & attendees
 
  1. Click the edit link for the specific event registration form the user attempted to register for
  2. Click the Registries link on the left side
  3. Click the Show Failed checkbox under the status drop down
  4. Click the view button
  5. Click the name of the registrant with the CC Status of failed
  6. There will be a banner at the top with a reason for failure

For Application Forms, we can find the failed payment through Enrollment Management > Admissions > Admissions Management > Reconcile Fees
 
  1. Click the CC Status filter on the right for Failed
  2. Click the Pencil icon for the specific Candidate
  3. Here it will show a red banner at the top with a reason for failure
 

For Contracts, we can find the failed payment through Enrollment Management > Enrollment > Contracts > Reconcile Deposits
 

  1. Click the CC Status filter on the right for Failed
  2. Click the edit pencil for the specific candidate/student
  3. Here it will show a red banner at the top with a reason for failure