Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
If a user contacts your school because of an error they received that their payment on a form (Registration, Giving, or Application), we can access the failed payment record to see what may have caused the issue.
We can find the failed payment through onMessage > Approval > Giving >
Mark the show failed check box
Click on the name of the user whose payment failed
Here it shows the payment failed, and will display a code.
Note: This error code comes from the Payment Gateway, so you need to contact them to determine the reason teh transaction failed.