Please include the User's name, User ID, the date and time of the message, Subject/Message Title and the Conversation ID.
To find the conversation id:
  1. Impersonate the user who sent the message
  2. Click on Messages
  3. Hover over the message title
  4. A grey bar with the message address will come up at the bottom of the screen and the last 6 numbers after conversation are the convo_id numbers.
User-added image

The Data Team will then remove the message from the database, and we will notify you upon completion.