To add contacts for Blackbaud K-12 Support services:
  1. Submit a ticket using Case Central.
  2. Include the following information:
    • Contact Name
    • Job Title
    • Email Address
    • Direct phone number
    • Indicate if they replacing an existing contact at the school (and who) and if that contact is the Primary or Alternate contact.
    • If they are replacing the Primary or Alternate contact, please also CC your Account Executive so they are aware of the change.
  3. A Customer Support Analyst will reply to the ticket letting you know they've added the contact for you.