Duplicate checking by email only does not work in batch

In batch, you can choose an option to check the batch for duplicate constituents. This compares the constituents in the batch with those that already exist in your database, to ensure that duplicate records aren't created. However, when last name and email address are the only fields for the constituent in the batch, they are not identified as a duplicate even if there is an exact match already in the database
We’re currently evaluating this issue for a fix in a future patch or service pack.

Steps to Duplicate

1.  Navigate to Administration > Batch > Batch entry > Add
2.  Select Constituent Batch for the template and then choose Field options button and add email address > Save the batch template
3.  Enter the last name of an existing constituent and their email address
4.  Save and close the batch template
5.  Commit the batch, making sure to mark the "Check for duplicates" option
6.  Note that the batch commits without warning about the duplicate record

Note: When you enter only an email address using the add individual form, the duplicate check works.


 Blackbaud CRM

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