Error: Unable to update constituent for the following reason: Required Field Missing: [field name]

Processing donation, membership, and/or event registration transactions for new constituents in the Online Express plug-in causes the following error to occur:

Unable to update constituent for the following reason:
Required Field Missing: [field name]
Would you like to update the constituent manually? Selecting 'No' will rollback the updates and continue.
 

Article Number: 86663

Products:

  • Blackbaud_Online_Express
  • Raiser_s_Edge_RE
When the message occurs, click Yes to create and open the record so the updates can be made. This message is occurring because a field marked required on records in The Raiser's Edge is not being populated from the Online Express download. 

To reduce the occurrence of this message:
  • Review fields marked required under Config > Fields. Make sure what is required is something the donor completes such as a mailing field, a gift field, or a biographical field.
  • If some fields must be required, then create a default set with placeholder values in the required fields for new individual and organization records from Online Express. Add the default sets under Account > Integration options > Constituents. Update these fields once the record is downloaded to The Raiser's Edge.

Steps to Duplicate

  1. Open the Online Express plug-in to process downloaded transactions.
  2. Click on a row to review and process. Find a row that does not have a constituent already linked.
  3. Click on Create New above the constituent information and then Create Constituent. The error message with the required field(s) will occur.
OR
 
  1. Open the Online Express plug-in to process downloaded transactions.
  2. Click on a row to review and process. Find a row that does not have a constituent already linked.
  3. Click on Find Constituent above constituent information.
  4. Search for the constituent in the new window. I
  5. If not found, click on Link Constituent in upper left and then Create Constituent.
  6. In new window, select the fields to accept to be added to new record.
  7. Click Save and Close. The error message with the required field(s) will occur.

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