Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
If you receive a timeout error when attempting to access Magnus Health through your Resource Board, this is likely coming from Magnus Health, and you may need to contact Magnus Health to get this resolved.
Before contacting Magnus Health, there are a few troubleshooting steps you can try.
First, clear your browser cache and cookies, close your browser, and re-open and attempt accessing Magnus Health via your Resource Board. For steps on how to clear your browser cache and cookies, click here.
Currently, you can only access Magnus Health through the Resource Board, if you are logged in as a user with a participating role. Impersonating a user with a participating role will not gain you access to Magnus Health.
To view Participating Roles, an Integration Manager can log in and go to Core > Settings > Integration > Magnus Health SSO > and view participating roles.
If you are a user with a Participating Role, logged in with your credentials (not impersonating), and have cleared your browser cache and cookies, and the timeout error still occurs, you may need to contact Magnus Health for further assistance.