Before contacting Magnus Health, there are a few troubleshooting steps you can try.

First, clear your browser cache and cookies, close your browser, and re-open and attempt accessing Magnus Health via your Resource Board. For steps on how to clear your browser cache and cookies, click here.

Currently, you can only access Magnus Health through the Resource Board, if you are logged in as a user with a participating role. Impersonating a user with a participating role will not gain you access to Magnus Health.

To view Participating Roles, an Integration Manager can log in and go to Core > Settings > Integration > Magnus Health SSO > and view participating roles.

If you are a user with a Participating Role, logged in with your credentials (not impersonating), and have cleared your browser cache and cookies, and the timeout error still occurs, you may need to contact Magnus Health for further assistance.