Until this issue is resolved, it is possible to use a Report Writer report to replace the Mail Merge functionality. Here are the steps to do so:
- Navigate to Data Management > Reports > Report Writer
- Click Create New Report
- Select Interaction > Constituent Interaction Counts
- Select the columns with the constituent information that you need. Do not choose any columns from the interaction counts sub-section as this will limit the results to constituents with at least one interaction.
- If you need to limit based on group membership, add a filter in Step 5. Configure Filters for Groups > Group Memberships.