Why does the Mail Merge menu redirect to the Email Campaigns section?

When I click on Data management > Mail Merges, I am redirected to Email > Email Campaigns.  Why is this happening?
This has been identified as an issue with the 15.5.0 release of Luminate Online.  Our Research, Delivery and Operations (RDO) department is currently developing a patch to resolve this behavior prior to the next release.

Until this issue is resolved, it is possible to use a Report Writer report to replace the Mail Merge functionality.  Here are the steps to do so:
  1. Navigate to Data Management > Reports > Report Writer
  2. Click Create New Report
  3. Select Interaction > Constituent Interaction Counts
  4. Select the columns with the constituent information that you need. Do not choose any columns from the interaction counts sub-section as this will limit the results to constituents with at least one interaction.
  5. If you need to limit based on group membership, add a filter in Step 5. Configure Filters for Groups > Group Memberships.  
To replicate the functionality of going directly from a query to a mail merge, create a query to populate a group and then run this report and filter by the group you created.




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