Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
When a user logs in and clicks Official Notes in their top global navigation, they should be able to scroll down, and continuously load Official Notes. Currently, Official Notes will not continuously load if your browser is zoomed in to more than 100%.
You can find more information on how to reset your browser zoom for various browsers here.