Error: The specified page could not be loaded. Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). - when clicking manage KPIs

When attempting to navigate to the information library from the manage KPI button on the My Fundraiser page an error message is given.  The user can manually navigate to the Information Library and the KPIs tab
If you experience this issue from the My Fundraiser page, take the following steps: 
  1. Access Analysis > Information Library
  2. Select the KPIs tab
  3. Search for and open the desired KPI

Steps to Duplicate

1. Log into CRM as the user
2. Go to Prospect > My Fundraiser Page
3. Click the link for Manage KPIs


 Blackbaud CRM

Was this article helpful?