You may receive this message after clicking on your program to start the application in Blackbaud Hosting Services. The message occurs when the Citrix Receiver is unable to connect with Blackbaud's servers.
Unable to launch your application. contact your help desk with the following information: Cannot Connect to Citrix XenApp server. Cannot resolve the SSL host name CTX-LOGIN2.BLACKBAUDHOSTING.COM (SSL error 40).Make sure that your DNS Server is aware of CTX-LOGIN2.BLACKBAUDHOSTING.COM"