Error: The installer patch cannot be applied to product versions below 6.64.141.0 - when upgrading to 6.64 patch 10 or patch 12

When running the Blackbaud NetCommunity Patch Installer to upgrade from 6.64 patch 6 to 6.64 patch 10 or patch 12, users may receive the error: 

The installer patch cannot be applied to product versions below 6.64.141.0.

Article Number: 88829

Products:

  • Blackbaud_NetCommunity_BBNC
NetCommunity version 6.64 patch 10 and 12 requires that the 6.64 Base Installer be run during the patch upgrade process.  This is a result of a build number and content change.  

Patch 6 uses base installer build 6.64.138.2
Patch 10/12 uses base installer build 6.64.141.0

In order to upgrade from 6.64 patch 6 to 6.64 patch 10 or 12, please do the following:
  1. Download and install the 6.64.141.0 base installer (this is the SP2 installer)
  2. Download and install the Patch 10 or patch 12 installer
  3. Run the Plugin Only installer on any workstations that use the NetCommunity Plugin

Environment

 Blackbaud NetCommunity

Was this article helpful?

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!