Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
Why is the Create Inquiry showing as a New user even though is the same Person that is a Inactive Candidate in our System?
This happens because the Students Name does not match. This could be there is a different spelling in the last names, first name, or a nickname. The candidates name must match exactly in order for it to display the Dropdown for Inquiry Years in the Users record otherwise this will create a new User.
On Step 3 of the Create a Inquiry it will say New User or show the existing user. If you do not see Show the Existing User then you must have a spelling error in the namewhich means the users do not match.