International Addresses without Zip or Postal Code may decline transaction or show error when trying to make Donation

When International donors attempt to submit transactions via NetCommunity, the Billing Information fields require a Zip Code or Postal Code.
To accept international transaction from countries without a postal code or zip code, such as Bahamas, you will need to set the Country Address code and not require the Zip code field as well as change the AVS level to light or none within the Merchant Account.

Address and Zip Code adjustments:
  1. Log in to The Raiser's Edge
  2. Click Config > International
  3. Edit the country
  4. Select the UK Address block
  5. Log in to the NetCommunity site with supervisor rights
  6. Click Administration Sites & Settings
  7. Select the main site from the side menu options
  8. Click the Settings tab
  9. Unmark the Require postcode for UK addresses checkbox in the International section
  10. Click Save 

AVS level adjustments:
  1. Log in to the NetCommunity site with supervisor rights
  2. Click AdministrationMerchant Accounts
  3. Click the pencil icon to edit the correct Merchant Account being used on the form
  4. Select None or Light from the AVS Level dropdown field
  5. Click Save

Note: The Merchant Account provider settings must also be edited within it's online portal to match your AVS selection above.

 

Environment

 Blackbaud NetCommunity

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.