Titles missing in web forms drop down menu

In web forms the titles available for constituents to choose from are missing even though the title exists in the code table in Administration. This prevents the patron from completing the online sale if title is a required field.
If you are experiencing this issue please contact support and reference this article. 

Steps to Duplicate

  1. Go to Web > Manage Donation Forms.
  2. Click on the green downward arrows next to a live designation.
  3. Click the URL.
  4. Add a donation amount and click Continue.
  5. In the personal information section, click on the Title dropdown.  See nothing can be selected.
  6. If you click Check out, receive the error: Title is required.


 Altru Arts & Cultural

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