Unable to see information source in the constituent record and when I tried to create a query

When adding a constituent record, there is an information source field. You can choose from a drop down of options in this field. After adding the Information source field when entering a constituent, from the constituent record you will navigate to the History tab > Origin tab and see that the constituent source. When adding this field to a new constituent, it is showing blank in the Origin tab of the constituent record.

When I query the information source using the following steps: In left column expand Constituent> expand Origination> from middle column drag Constituent source into Results fields to display, the results are also blank.
Manually add the Information source to the constituent record with the below steps:
  1. Open Constituent record
  2. Click on the History Tab
  3. Click on the Origin tab
  4. Next to Constituent source, select Edit
  5. Update the source and Save

Steps to Duplicate

  1. Go to Constituents > Add an individual.
  2. Enter a last name and first name.
  3. Then select an information source from the drop down.  
  4. Click Save.
  5. On the constituent record, go to History > Origin tab.  See that the constituent source is blank.

Environment

 Altru Arts & Cultural

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.