Special characters or accents are not recognized by the Raisers Edge record after processing NetCommunity transactions

When processing NetCommunity transactions in Raiser's Edge, special characters(é or Σ for instance) or accented characters that are present in a field such as telephone may not display when transferred to the record.  The record may not recognize the special character and will display only the normal characters altering the display of that field for future use.
Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

For information on updating NetCommunity, please see How to install or update Blackbaud NetCommunity 6.x when Blackbaud NetCommunity is hosted and The Raiser's Edge is not hosted by Blackbaud Hosting Services and Which features should be installed to the REWS server when Blackbaud NetCommunity is hosted and The Raiser's Edge is not hosted by Blackbaud Hosting Services.

Steps to Duplicate

  1. Create a phone type in Raiser's Edge and name it Tél making sure the special character is placed for the phone type.
  2. In the NetCommunity site navigate to Administration > Sites and Settings
  3. Scroll to the phone type mapping section
  4. For the home phone type select the newly created phone type Tél.
  5. Save the changes in Sites and settings.
  6. Open a donation form in NetCommunity and fill out the form to submit transaction with a phone number
  7. Navigate to the NetCommunity plugin in Raiser's Edge
  8. Process the transaction (can link to current constituent or create a new constituent)
  9. Open the constituent record
  10. Observe phone type and notice phone type is listed as Tl and not Tél.
Note:  This occurs with any fields from NetCommunity Forms. Within the NetCommunity plugin, this information displays correctly within the Record linking and Details tabs but when exported also displays as plain text.


 Blackbaud NetCommunity
 Raiser's Edge

Was this article helpful?