If the application was received and is now no longer showing in the Candidate's profile check the status of the application fee. If your application has a credit card payment and the payment is rejected the application will return to a saved status and must be resubmitted.

To confirm whether or not the payment has been rejected:
  1. Navigate to onBoard > Process > Reconcile Fees
  2. Under Unhandled, click Edit to the right of the user's name
  3. At the top of the pop up window you will see the error message provided by your payment gateway
  4. Contact your payment gateway for questions regarding the error reason
Once you have confirmed the reason the Candidate will need to resubmit the application, the application will save all of the information and the parent will need to re-confirm their signature and then enter there credit card information again.