We've noticed that some of our supporter records are being assigned the incorrect expiration date for membership. We have memberships listed to activate on the gift date and expire 12 months later. There are some memberships past the 12 month mark. Why is this happening?
This may be due to early membership renewal. When current members renew a membership, the system will still process the transaction even if their old membership has not yet expired. Conversely, if a member cancels or downgrades a membership or chooses one of equal rank, the current membership is allowed to run its course before the new membership goes into effect. In all cases, the member receives the full period of the combined old and new memberships.