- Change the window size for your applications:
- Log into Blackbaud Hosting Services
- Click Settings at the top of the webpage
- In the User Experience section, change the "Window Size" dropdown to "No preference"
- Click Save
- Launch the Hosted application
- Install the latest version of Citrix Receiver from Citrix, which includes the latest bug fixes and updates that may increase compatibility with high resolution screens and touch screen displays.
- Use the steps in this Citrix Knowledgebase solution to alter the DPIs of the monitors to resolve this issue.
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.