Text on the receipt is running off the paper on the right side

Since updating to Altru version 4.3, our receipts are getting cut off on the right side.
This issue has been reported by customers with an unsupported printer model and has been specifically reported with an HP A799 printer. This model of receipt printer is not a supported printer with Altru, and unfortunately, there is not a way to change the settings within the printer so the receipt does not cut off on the right.  We recommend you update your printer to a supported model with Altru.  For a list of supported receipt printer models, please refer to our Altru system requirements page.  For a list of specific printers we recommend, visit our Altru hardware page on Amazon.


 Altru Arts & Cultural

Was this article helpful?