If you cannot process an Application in onBoard and the candidate has relationships to be created, check that all the relationship types required to process the application are active.

To Check/Activate Relationship types go to:

Core  > Settings > Profile
  1. Select Profile from the drop down menu
  2. Select Relationship Types
  3. Click Edit (top right corner)
  4. Check the Activate button next to any relationship your school will recognize
  5. Click save to confirm changes
The Most common relationships used to process applications are:

Sibling
Parent - Child
Grand Parent - Grandchild
Spouse-Spouse

Note: The system does not recognize the Relationship Type Husband-Wife within the application process, so make sure it is the Spouse-Spouse designation that is selected.