Error: Access to The Education Edge / The Financial Edge install directories and subdirectories has been denied. User rights should be checked. The Microsoft Jet database engine cannot find the input table or query 'DBRevisions784_R1'.

When upgrading a database, you may receive the following error on a User Account Control (UAC) enabled operating system:

Access to The Education Edge / The Financial Edge install directories and subdirectories has been denied. User rights should be checked. The Microsoft Jet database engine cannot find the input table or query 'DBRevisions784_R1'. Make sure it exists and that its name is spelled correctly.
 

Article Number: 90792

Products:

  • Education_Edge_EE
  • Financial_Edge_FE
This has been resolved in The Financial Edge, Education Edge and Blackbaud Student Information System version 7.87 Patch 15.  To verify your version and patch, please review How to find the software version and/or patch number of my Blackbaud software.

If you are already using version 7.87 of The Financial Edge, Education Edge, Blackbaud Student Information System, then download and install Patch 15 or higher to resolve this issue.  If you are running an older version, then download and install the latest version and latest patch.

If you are not able to upgrade to the latest version and patch at this time, then complete the steps listed below to resolve this issue:
  1. Log onto the computer with the Windows account experiencing the error
  2. Browse to the "The Financial Edge" folder located in the Windows user's virtual store.  The virtual store folder may be found in one of these example locations:
    • On 64-bit operating systems: C:\Users\[User Name]\AppData\Local\VirtualStore\Program Files (x86)\Blackbaud\The Financial Edge
    • On 32-bit operating systems: C:\Users\[User Name]\AppData\Local\VirtualStore\Program Files\Blackbaud\The Financial Edge
  3. Delete or re-name "SysDB" folder in the Windows user's VirtualStore folder listed above.
  4. If no Blackbaud folder exists in the Windows user's virtual store folder in Step 2, then repair the workstation.
  5. Right-click on The Financial Edge / The Education Edge / Blackbaud Student Information System icon on the desktop, select "Run as Administrator" and log in.

 

Environment

 Windows 7 (32-bit);Windows 7 (64-bit);Windows 8 (32-bit);Windows 8 (64-bit);Windows 8.1 (32-bit);Windows 8.1 (64-bit);Windows Server 2008 (32-bit);Windows Server 2008 (64-bit);Windows Server 2008 R2;Windows Server 2012;Windows Server 2012 R2
 User Account Control (UAC) enabled
 Education Edge
 7.87
 7.87
 15
 Financial Edge, Blackbaud Student Information System
 7.84, 7.85, 7.86, 7.87

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