To manually reset a user's temporary password:
  1. Go to Core > People Finder.
  2. Type their name in the blank field.
  3. Click on their name as it displays in the drop down. This brings you to their profile.
  4. Click their Access tab.
  5. Under Log In Information, click Set Temp Password.
  6. In the Set Temp Password window, enter the new temporary password.
  7. Re-enter the new temporary password.
  8. Click Save.
Note: If your screen goes dark but you do not see the box to enter the new temporary password, make sure to scroll down in your browser window. Occasionally the box will appear near the very bottom of the screen.